Managed Services is the Proactive On Site IT Support Service offered by CLOUD SYSTEMS. This comprehensive and customisable solution provides 24/7 Monitoring, Management and Support of the designated devices and therefore complete peace of mind for our Clients.
Through the deployment of our ATLAS Remote Management tool, we are able to constantly watch over our Clients devices to ensure that their IT Infrastructure is in the optimum operating condition. Any events which fall outside of strict thresholds immediately trigger an alarm at our Helpdesk which results in an Engineer investigating the issue and conducting remedial actions as required. Such is the fine tuning of our alert thresholds that in the vast majority of cases, our engineers will have reacted to an alert and resolved the symptoms before the issue becomes service affecting or is even noticed by our clients.
Our Managed Service Solutions can be completely customised to meet any Client requirements however typical items covered include:
- High Availability Clusters.
- Storage Area Networks.
- Networking Equipment (Firewalls, Switches, Routers, Wireless Access Points, etc.)
- Communications Equipment (Telephone Systems, Video Conferencing Systems, etc.)
- Desktops / Laptops / Tablets.
- Backup and Disaster Recovery Infrastructure.
- Security Infrastructure (Firewalls, Anti Virus, Anti Malware, Web Filtering, Email Filtering, CCTV Systems, etc.)